How Long Will It Take to Get my Order?
First of all, thank you for your interest! Drawing brings me inexplicable joy, and I hope my work does the same for you and that together we can help restaurant workers in their time of need. Typically, prints take at least two to three weeks to reach a buyer.
What If I Need Something Right Away?
You are in luck! I can instantly email you a custom gift sheet that you can print at home, roll up, and tie with a ribbon to present before your order arrives. (
See here for an example.) It has the image you purchased plus a bit of text about the series and is the ideal placeholder. Just request it when you place your order. Hundreds of customers have been pleased with this option since I introduced it years ago.
Why Does It Take So Long?
I’m almost entirely on my own with this project, and I rely on the expertise of a fine-art printer to produce and ship the works. We are small businesses and are doing the best we can. We appreciate your understanding.
How Are Packages Shipped?
For domestic US orders:
We ship with USPS, UPS & Fed Ex.
All orders are processed within five business days upon payment approval.
Please note: due to our fine-art printing process, prints typically take about two weeks to reach the buyer after an order has been placed. We thank you and greatly appreciate your patience during this process.
International Shipping:
International shipping is available for all destinations via UPS & Fed Ex. We offer both DDP & DDU options at checkout. All available shipping options will be given at checkout.
DDP (Delivery Duties Paid)
If you have chosen a DDP shipping option at checkout, customs duties and import taxes are included in the total at checkout which means you do not have to pay any additional fee to receive your prints. The taxes and duties are calculated by the customs agency of the destination country.
DDU (Delivery Duties Unpaid)
If your destination requires DDU shipping or you have selected that option at checkout, there are duty and import taxes that are not included in the total at checkout. They will be owed by the recipient and are collected at the time of delivery. The taxes and duties are calculated by the customs agency of the destination country and are beyond our control.
If the recipient refuses delivery of their order due to a customs charge, their package will be considered abandoned and disposed of by the shipping carrier and their order will not be eligible for refund. The customer is responsible for paying shipping costs for returning any item(s) unless the item is defective or incorrect. Shipping costs are non-refundable. Once an order ships and is in transit, unfortunately it is not possible to cancel or modify the order.
What About Returns?
It is rare, but it happens. One or two times, spouses have surprised the other with the same print, or someone wanting one restaurant has suddenly wanted another. If you still have the packaging material, you can mail the print back to me, and I can usually refund you, though there may be a $20 processing fee. Please note customers will be responsible for the shipping cost to return the print they would like to exchange.
If you notice you’ve received an incorrect print or it is defective please contact us at “john @ alltherestaurants.com” (with no spaces). We will be sure to take care of you.
